Privacy Policy

1. Collection of Personal Information

We collect personal information for the purposes of:

• Managing truffle inquiries and reservations via phone or email

• Organising local pickup or delivery

• Recording on-site visitors and contractors for biosecurity and safety compliance

• Sending seasonal updates or notifications (with consent)

 

Information collected may include:

• Name

• Email address

• Phone number

• Delivery or pickup address (if applicable)

• Date and time of visit

• Role/status on farm (visitor, contractor, supplier)

 

We do not collect payment details via the website. Payment is processed in person, over the phone, or via bank transfer.

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2. Use of Personal Information

Your information may be used to:

• Respond to inquiries and reserve truffle allocations

• Organise pickup, delivery, or supervised farm visits

• Maintain farm biosecurity and safety records

• Send seasonal updates or notifications (with your consent)

• Improve communication and service quality

 

3. Disclosure of Personal Information

We do not sell or trade your personal information. It may be disclosed to:

• Delivery or courier services for logistics purposes

• Legal authorities if required by law

• Farm personnel managing on-site visitors for safety and biosecurity

 

4. Storage & Security

• Personal information collected on-site or online is stored securely.

• Only authorised Silverwood Truffles personnel have access to visitor, contractor, or customer records.

• We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

 

5. Retention

• Visitor and contractor records (including biosecurity sign-in sheets) are kept only as long as necessary for legal, safety, and biosecurity compliance, then securely destroyed.

• Customer inquiry records are kept to manage allocations and seasonal communications.

 

6. Access & Correction

You may request access to or correction of your personal information by contacting us at info@silverwoodtruffles.com.au.

We will respond within a reasonable timeframe, in line with the Privacy Act 1988.

 

7. Marketing Communications

• You may opt-in to receive seasonal updates, notifications, or promotional information.

• You may unsubscribe at any time via the unsubscribe link in emails or by contacting us.

 

8. Governing Law

• This Privacy Policy is governed by Australian law, including the Privacy Act 1988.

• Complaints about privacy can also be referred to the Office of the Australian Information Commissioner (OAIC).