Terms & Conditions

1. Business Details

Silverwood Truffles
Address: 227 Towie Road, Manjimup WA 6258 
Email: info@silverwoodtruffles.com.au

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2. Product Information

• Silverwood Truffles produces premium Black Truffles (Tuber melanosporum) grown in Manjimup, Western Australia.

• All truffles are seasonal (June–August) and supplied fresh via local pickup or arranged delivery.

• As a natural product, each truffle may vary in shape, size, or appearance. This does not affect quality or flavour.

• Truffles are available in limited weekly allocations; availability is confirmed by phone or email.

• Customers are responsible for ensuring they store truffles correctly once collected.

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3. Ordering & Payment

• All inquiries or orders must be made via email or phone.

• Orders are confirmed once a Silverwood Truffles representative responds and agrees to allocate product.

• Payment is accepted via bank transfer, card over the phone, or in person at pickup.

• Prices are quoted in AUD and include GST (where applicable).

• Availability is limited, and allocation is first-come, first-served.

 

4. Pickup & Delivery

• Pickup is available at Silverwood Truffles farm in Manjimup.

• Local delivery may be arranged within Western Australia, subject to availability.

• Fresh truffles are highly perishable; Silverwood Truffles is not responsible for improper storage after collection or delivery.

• Customers are responsible for providing accurate pickup/delivery information.

 

5. Farm Visits, Visitors, and Contractors:

To protect the farm, truffle crops, and comply with WA biosecurity regulations:

5.1 Permission to Enter

• No person is permitted to enter the property without prior arrangement or approval from Silverwood Truffles.

• All visitors, contractors, and suppliers must comply with farm biosecurity and safety procedures.

5.2 Biosecurity & Hygiene Requirements

• Visitors may be required to:

  • Wear clean footwear or provided shoe covers

  • Use hand sanitiser or wash hands before entering sensitive areas

  • Avoid bringing in soil, plant material, or pets

• Visitors must not enter truffle orchard areas without supervision.

5.3 Health & Safety

• Visitors must follow all instructions given by farm personnel.

• Children must be supervised at all times.

• Silverwood Truffles reserves the right to refuse entry to anyone not complying with safety or biosecurity protocols.

5.4 Liability

• Visitors enter at their own risk.

• Silverwood Truffles is not responsible for personal injury or property damage unless caused by negligence of farm personnel.

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6. Returns & Refunds

• Due to the perishable nature of truffles, returns are not accepted for change of mind.

• Australian Consumer Law (ACL) provides a right to a replacement or refund if the product:

  • Is significantly different from the description, or

  • Is not of acceptable quality, or

  • Arrives damaged or unsafe.

• Any issues must be reported within 24 hours of pickup or delivery, with supporting photographs.

• Refunds are not offered for products stored incorrectly after pickup.

 

7. Liability Limitation

• To the fullest extent permitted by law, Silverwood Truffles’ liability is limited to replacement or refund of the truffle product.

• Silverwood Truffles is not liable for indirect, consequential, or incidental damages.

 

8. Governing Law

• These Terms & Conditions are governed by the laws of Western Australia.

• Any disputes are subject to the exclusive jurisdiction of Western Australian courts.